Refund Policy

Refund Policy

At KartikKart, we are committed to providing a seamless shopping experience. If you're not satisfied with your purchase, you can request a refund under the following conditions:

1. Eligibility for Refund

  • Time Frame: Refund requests must be made within 5 days of receiving the product.
  • Valid Reasons: We accept returns for reasons including, but not limited to:
    • Wrong Product Received
    • Defective Product Received
    • Incorrect Quantity Received
    • Incorrect Variant/Size/Color Received
    • Change of Mind
    • Quality Issues

2. Refund Process

  • Return Request: To initiate a return, please contact us via our app or website and select the relevant order under the 'Manage Orders' section.
  • Product Pickup: Once the return request is approved, we will arrange a pickup from your location within 4 working days.
  • Refund Initiation: The refund process begins within 24 hours of receiving the returned product and may take up to 3 working days to reflect in your bank account.

3. Refund Details

  • Online Payments: Refunds for online payments will be credited back to the original payment method.
  • Cash on Delivery (COD): For COD orders, refunds will be processed to the bank account registered with us.

4. Special Cases

  • Order Cancellation: If you cancel an order before it is confirmed, the refund will be initiated within 24 hours and may take up to 10 working days to reflect in your account.
  • RTO (Return to Origin) Orders: If the order is returned due to delivery failure, the refund process will take up to 7 working days from the date the return is initiated.

5. Additional Support

For any assistance with your refund request, please reach out to our customer support team. If there are any issues with the refund process, such as delays, our support team will help resolve the matter as quickly as possible.

This policy provides clarity on the process and expectations, ensuring that your customers feel confident shopping with you. If you need any further customization or details, feel free to ask!

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